These Terms & Conditions set out the rules that apply when you open an account with okgaming and use any part of the platform — from the game lobby to your wallet transactions via Maya or Bank Transfer. Access to okgaming is available only where local law in the Philippines permits; by continuing to use the platform, you confirm that access is lawful in your region.
Account eligibility rules
Maya & Bank Transfer terms
Your rights and our obligations
Policy updates and how we notify you
POLICY POSTURE
How These Terms Govern Your okgaming Account
These Terms & Conditions form the agreement between you and okgaming whenever you access the platform from the Philippines or any other eligible region. They apply to every action you take: logging in, navigating the lobby, placing activity through your account, and moving funds through Maya or Bank Transfer. A separate set of transaction-specific conditions governs payment processing details; where those conditions exist, they are shown at the point of the transaction in your account. We may update these Terms & Conditions from time to time. When we do, the revised version is posted on this page and the change takes effect on the date shown at the top of the document. Continued use of your account after that date means you accept the updated terms. If you disagree with any change, the right course is to stop using the account and contact our support team to close it formally. We do not backdate changes, and we do not apply revised terms to transactions that were already completed before the effective date. Any questions about a specific clause can be sent directly to our support channel — the contact path is in the Support section below.
Maya
Bank Transfer
Account wallet
Philippines-eligible access
Local payment context
COVERAGE BOUNDARIES
What Falls Inside and Outside This Policy
Not every element connected to your okgaming experience is governed by the same document. Understanding the boundary helps you know where to look when a question comes up.
Account Access
All account creation, login, session activity and wallet operations — including transactions made via Maya or Bank Transfer — fall directly under these Terms & Conditions. Rules here govern how your account is opened, maintained and, if necessary, suspended or closed.
Transactions & Payments
Deposits and withdrawals processed through Maya or Bank Transfer are covered by these Terms, with additional transaction conditions shown at the point of payment in your account. We do not govern the internal processing rules of payment providers themselves.
Platform Content
Game titles available in the lobby — including content from Pragmatic Play, PG Soft and Spadegaming — are subject to their respective studio rules on top of these Terms. We host the content; each studio sets the mechanics of their own titles.
Third-Party Services
Links or integrations that take you away from the okgaming platform are not covered here. Third-party sites, payment intermediaries and external service providers operate under their own terms, and we have no authority over those documents.
YOUR ENTITLEMENTS
Actions You Can Take Under These Terms
These Terms & Conditions are not a one-way document. You hold specific practical rights as an account holder, and we are obligated to support them. Your transaction history — every Maya deposit and Bank Transfer withdrawal recorded against your account — is accessible from your account dashboard after login; you do not need to contact support to retrieve standard records. If any detail in your account profile is incorrect, the account settings section is the first place to make the correction. Where a field is locked — such as a name linked to a verified identity — you can raise a correction request through our support channel, and we will confirm the steps required. For any clause in these Terms you need clarified, a written question to support is the correct route; we respond to policy questions as a distinct category, separate from general gameplay queries. Requests to close an account, retrieve data records or escalate a dispute all follow a formal path through the same support channel.
Review Your Records
Your full transaction log — deposits via Maya, Bank Transfer withdrawals, and wallet adjustments — is available in the account dashboard. No support request is needed for routine record retrieval; log in and navigate to your history section.
Correct Account Details
Profile fields you control can be updated directly in account settings. Locked fields tied to verification require a formal correction request through support. We confirm the required steps once the request is received.
Raise a Policy Question
If a clause in these Terms is unclear, send a written question to our support team. Policy questions are handled as a separate category so your query reaches the right person rather than a general-response queue.
Request Account Closure
You can request a formal account closure at any time. Submit the request through the support channel; we will confirm receipt, state any pending balance steps — including Bank Transfer withdrawal of remaining funds — and close the account once conditions are met.
POLICY CONTACT
Reach Us About These Terms
When your question is about a specific clause, a transaction record or an account-level dispute covered by these Terms & Conditions, use the channels below. For each contact path, identify your question as Terms-related so it is routed to the right team.
Live Chat Support
The chat widget on the platform connects you directly to a support agent. State that your query relates to Terms & Conditions so it is categorised correctly and handled by the policy-familiar member of the team.
Email Support
For written policy questions, correction requests or formal dispute submissions, email is the recommended path. Include your account reference and the clause or transaction in question so we can respond with the correct specific answer.
Account Dashboard
Many Terms-related actions — reviewing transaction history, checking current policy version, and accessing account settings — are available directly inside your account after login, without needing to contact support at all.
HOW WE HANDLE THIS
Our Approach to Data, Security and Policy Requests
These Terms & Conditions are applied consistently across every account on the platform, whether access is through a mobile browser or a desktop session. The version currently in force is the one displayed on this page; we do not maintain separate or contradictory versions in different parts of the platform.
Data Handling
Account data collected during registration and transaction processing is held in line with our privacy practices, which are detailed in the Privacy Policy. We retain transaction records — including Maya and Bank Transfer history — for the period required to support account queries and regulatory obligations in eligible regions.
Cookie Use
We use cookies to maintain your session state, remember your login and support the account dashboard functions described in these Terms. Cookie preferences can be adjusted through your browser settings. Disabling certain cookies may affect session continuity across devices.
Account Security
Your account is protected by login credentials you control. We do not store payment credentials such as Maya account numbers in plain form. If you suspect unauthorised access, the correct action is to change your password immediately and notify support through the live chat or email channel.
Requesting Policy Changes
We review these Terms periodically. If you want to flag an issue with the current wording — for example, a clause that conflicts with your account experience — send a written note to our email support. We read every submission, and material feedback is considered in the next review cycle.
TERMS FAQ
Common Questions About These Terms & Conditions
The questions below address what people most often ask when reading through these Terms & Conditions. If your question is not here, contact support through the channels in the Support section above.
When do these Terms & Conditions take effect for my account?
They take effect the moment you complete account registration and confirm your details. Any subsequent update takes effect on the date shown at the top of this page. Continuing to use your account after that date means you accept the revised version as it stands.
Do these Terms cover my Maya deposits and Bank Transfer withdrawals?
Yes. All transactions processed through your okgaming wallet — including Maya deposits and Bank Transfer withdrawals — are governed by these Terms. Additional transaction conditions may appear at the point of payment in your account, and those supplement rather than replace these Terms.
How will I know if these Terms have been updated?
The current version is always on this page, dated at the top. We aim to notify active account holders of material changes through the contact method registered to their account. Checking this page directly is the most reliable way to confirm the version currently in force.
Can okgaming change these Terms without my agreement?
We can update the Terms with notice posted on this page. Your continued use of the account constitutes acceptance. If you do not agree with a change, you have the right to stop using the account and request formal closure through our support channel before the new version applies to your activity.
What happens to my account data if I close my account?
Transaction records and account data are retained for the period required by applicable obligations in eligible regions, even after account closure. You can request a summary of your records before or after closure by contacting support through email and providing your account reference.
These Terms mention eligible regions — does that affect me in the Philippines?
Access to okgaming depends on whether it is permitted under local law where you are located. If you are in the Philippines, whether access is available to you depends on your specific region and applicable local law. We do not make a blanket legal determination for all users; check what applies in your location.
App / Mobile