App / Mobile
This Privacy Policy tells you exactly what data we collect when you access okgaming, how we use it, and what choices you have over it. It applies to every account holder in the Philippines where access is permitted under local law.
When you open an account, we gather the details you enter at registration — your name, email address, date of birth and contact number. From that point onward, we record the actions that keep your account working: login timestamps, device type, session activity and the transactions you initiate. If you use Maya or Bank Transfer to move funds, we log the reference numbers and amounts tied to those transactions so your wallet history stays accurate and any dispute can be resolved without delay. We also collect technical data passively — browser type, operating system, approximate region — to maintain service quality and detect unusual access patterns that may signal an unauthorised login. We do not sell, rent or share your personal information with third parties for their marketing purposes. Data shared with payment processors like Maya is limited strictly to what those processors need to complete the transaction you initiated. Your information is held only for as long as your account is active or as long as applicable law in your eligible region requires us to retain it. When retention is no longer required, we delete or anonymise your records.
Name, email, date of birth and contact number collected at sign-up — used only for identity verification and account management within okgaming.
Maya and Bank Transfer references, amounts and timestamps are stored in your account wallet history so you can review every movement from your account dashboard.
Login device type, browser and session timestamps are logged to help us detect unauthorised access and keep your account continuity intact across devices.
When you initiate a Maya or Bank Transfer transaction, only the minimum data needed to complete that transfer is shared with the relevant payment processor — nothing beyond that.
This policy covers data we handle directly through the okgaming platform. It does not extend to third-party services you reach from our site. Understanding the boundary helps you know exactly who is responsible for each type of data.
All data entered during registration, login and account settings changes falls inside this policy. We control and are responsible for that data.
Fund movements via Maya or Bank Transfer involve our payment processors, who operate under their own privacy terms once your transaction leaves our platform.
Gameplay sessions, betting history and game-round data recorded inside your account dashboard are covered by this policy — we hold those records.
Links or embedded tools that take you to an external site or service sit outside this policy. Review the privacy terms of any third party you engage with directly.
You have real, actionable choices about the data we hold. The most direct route is your account dashboard — after login, the profile section shows the personal details currently on record. If anything is inaccurate, you can submit a correction request through our support channel and we will update the record once your identity is confirmed. You can also ask us to provide a summary of the data we hold on your account. We will prepare that summary and send it to the email address registered to your account. If you want your account closed and your data deleted, submit the request in writing via our support contact and we will process it in accordance with retention periods required by applicable law in your eligible region. Every request is handled by a real support team member, not an automated script — so if your first message needs more detail, you will hear back from us directly.
Log in and go to the profile section of your account dashboard to see the personal details we currently hold for you.
Submit a correction through our support channel with your account email and the updated detail — we will apply the change after verifying your identity.
Ask us for a copy of the data on your account by contacting support. We send the summary to your registered email address.
Send a written closure and deletion request to our support team. We action it in line with the retention period required by law in your eligible region.
Privacy questions deserve a direct answer, not a form letter. Our support team handles policy queries alongside account help — use the channel that fits your situation and we will follow up on the email address attached to your account.
Open the chat widget from any page inside your account for questions about what data we hold or how to update your details. Responses come from a real team member.
Send a written privacy request — data summary, correction, account closure — to our support email address listed on the contact page. We reply to your registered account email.
Your profile and wallet history in the account dashboard are your first port of call. Most data questions can be answered without contacting support by checking there first.
Protecting the data you share with us is not a checkbox — it shapes how we build every account feature. From login to withdrawal, the steps in your account are designed so your information stays under your control.
Account data is stored with access controls and encryption in transit. Only team members with a verified operational need can access your personal records — not the broader team.
We use session cookies to keep you logged in across pages and analytical cookies to understand how our platform is used. You can manage cookie preferences through your browser settings at any time.
Data is kept only while your account is active or for the period required by applicable law in your eligible region. Once that period ends, records are deleted or anonymised.
When this policy changes, we update the version date at the top of this page and may notify you at your registered email address. Continuing to use the account after a notified update indicates acceptance.
These are the questions we hear most often about how okgaming handles personal data. If yours is not here, reach out through the support channels listed above.
We collect your name, email address, date of birth and contact number at registration. Once your account is active, we also record session activity, login timestamps and transaction references for your wallet history — including Maya and Bank Transfer records.
Yes. Log in and check your account dashboard profile section for personal details on record. For a full data summary, contact our support team with your registered email address and we will prepare and send the summary to you directly.
Submit a correction request through our live chat or email support channel. Include your account email and the detail you need updated. We apply the correction after confirming your identity — the change will reflect in your account dashboard once processed.
We do not sell or share your data for third-party marketing purposes. Payment processors like Maya receive only the transaction data they need to complete a transfer you initiate. Game content providers receive only what is necessary for game session logging.
We retain account data for the period required by applicable law in your eligible region. Once that retention period ends, your records are deleted or anonymised. You can ask for a timeline specific to your account by contacting support in writing.
Reach us through live chat from inside your account or by emailing the support address listed on our contact page. Privacy queries are handled by our support team directly — not automated responses — and we follow up to your registered account email.