App / Mobile
These legal terms set out what you agree to when you access okgaming, what we collect and how we use it, and how both sides handle disputes. Availability depends on local law and applies only where eligible regions permit access.
When you open an account on okgaming, you enter a service relationship governed by these terms. They apply to every session, every transaction and every piece of account data tied to your profile. We collect the information needed to operate your account — email address, login history, transaction records including Maya top-ups and Bank Transfer withdrawals, and device data used to maintain session continuity across your phone and browser. We do not sell your personal data to third parties for marketing. Data we hold is used to verify your account, process the payment methods you have linked, and respond to support requests you raise. Maya and Bank Transfer transaction records are kept as part of your financial history inside the platform and are accessible through your account dashboard after login. Your use of okgaming is permitted only in regions where local law allows access to this type of platform. We do not represent that access is lawful everywhere, and it is your responsibility to confirm eligibility in your location. These terms are updated when our operating conditions or applicable regulations change — the current version is always the one shown on this page.
Not every part of your experience on okgaming falls under the same policy section. Understanding what is and is not covered here helps you raise questions with the right team. The four areas below show how scope is divided across your account.
Login, registration, session continuity across devices and account verification all fall inside this policy. Any step you take to open, manage or recover your account is covered here. Decisions about access eligibility depend on your region and local law.
Deposits made through Maya and withdrawals processed via Bank Transfer are covered under these terms. Transaction records, wallet balances and payment history shown in your account dashboard are all governed by this policy's data and retention sections.
Game content, lobby layout, odds presentation for PBA Basketball Betting markets and other in-platform material is covered by our content and intellectual property terms. You may access and use content only for personal, non-commercial purposes while your account is active.
External links, payment network infrastructure and studio software from providers whose titles appear in our lobby are not covered by this policy. Those services have their own terms. Our policy covers only what okgaming directly controls — your account data and your platform interactions.
This policy is not just a set of obligations placed on you — it also sets out concrete actions you can take at any time. Your account dashboard shows your login history, transaction records and the current state of your linked payment methods. If any detail looks wrong — a name, an email address, a transaction entry — you can raise a correction request directly through the support channel listed on this page. We aim to acknowledge correction requests within a reasonable period. If you want to know exactly what data we hold against your account, a subject-access request submitted through our support email will prompt a structured response from our team. If you decide you no longer want an account, closing it is a formal process: contact support, confirm your identity through the steps they provide and we will process the closure. Your transaction records are retained for the period required by the applicable regulatory framework in your eligible region, after which they are deleted from our active systems.
Log in and open your account dashboard to see your full transaction history, including Maya deposits and Bank Transfer withdrawals. The dashboard reflects the current state of your account without requiring a support request.
If your registered email, name or linked payment method contains an error, contact support with the correction. We will verify your identity through the steps shown in the support flow before making any change to sensitive account fields.
You can ask us what personal data we hold against your account. Send a subject-access request to our support email. We will compile a structured response covering the categories of data held, how long we retain it and the purpose for which it is used.
Account closure is handled through our support team. Raise the request via chat or email, confirm identity as instructed and we will process the closure. Retained transaction data follows the deletion schedule set by the applicable framework for your eligible region.
Policy questions, data requests and account disputes each have a direct contact path. Use the channel that matches your query — chat for account-level issues, email for formal data requests and correction submissions, and the help centre for written policy documents you want to reference before contacting us.
Open the chat widget from any page inside your account. Use this for account access questions, transaction disputes tied to Maya or Bank Transfer, and general policy clarifications. The chat log is saved to your session for reference.
For formal data requests, subject-access submissions and written correction requests, use our support email address shown in the help centre. Email submissions create a traceable record that our team responds to in writing.
The help centre holds the full text of our current terms, data policy and scope documents. Access it through the footer link on any page. Policies shown there are the active versions — if a section has been updated, the help centre reflects the change.
Account security on okgaming relies on a combination of session controls, encrypted data transmission and access logs tied to your registered device. When you log in from a new device, your account flags the session — you can review active sessions from your account settings and end any you do not recognise. Cookies are used to maintain your logged-in state and to remember lobby preferences; you can manage cookie settings through your browser at any time. Data is retained only as long as needed for account operation and compliance with the applicable framework in your eligible region.
Active login sessions are visible in your account settings. End any unrecognised session directly from that screen. We log device and session data to support this control and to investigate any access anomalies you report to our support team.
We use cookies to keep your session active and to save lobby preferences between visits. You control cookie behaviour through your browser settings. Disabling certain cookies may affect lobby functionality, but will not prevent you from logging in or accessing your account dashboard.
Transaction records — including Maya deposits and Bank Transfer withdrawals — are retained for the period the applicable regulatory framework requires. After that period, records are removed from our active systems. Your dashboard shows current-state data; historical records beyond retention scope are not recoverable.
When these terms change materially, we update the version shown on this page and may notify you through your registered email or account dashboard. Continued use of the platform after a change notice is taken as acceptance of the updated terms.
The questions below cover what we get asked most often about account data, policy scope, user rights and how to contact us for formal requests. If your question is not here, the help centre documents and live chat are both available from your account.
Access to okgaming depends on local law and is available only where eligible regions permit. If you can access and use the platform in your location, these terms apply to your account, your transactions including Maya and Bank Transfer, and your data from the moment you register.
We hold your registered email, login and session history, transaction records for payments you have processed through your account, and device data used to maintain session continuity. You can request a full list by sending a subject-access request to our support email shown in the help centre.
Contact support through live chat or email with the specific detail you need corrected. We verify your identity through the steps shown in the support flow before making changes to sensitive fields like your registered email or linked payment method details.
Yes. Log in and open your account dashboard — your full payment history, including Maya deposits and Bank Transfer withdrawal records, is shown there. The dashboard reflects the current state of your account. For older records, raise a request with support.
Raise an account closure request through live chat or support email. After identity confirmation, we process the closure. Transaction records are retained for the period required by the applicable framework in your eligible region, then deleted from our active systems.
We update the version shown on this page and may send a notice to your registered email or account dashboard. The policy effective on the date of your activity is the one that applies to that session. Continuing to use the platform after a change notice counts as acceptance of the updated terms.